Twitch Sucks Customer Reviews and Feedback
Twitch is a video live streaming service operated by Twitch Interactive, a subsidiary of Amazon. Introduced in June 2011 as a spin-off of the general-interest streaming platform Justin.tv, the site primarily focuses on video game live streaming, including broadcasts of esports competitions, in addition to music broadcasts, creative content, and more recently, "in real life" streams. Content on the site can be viewed either live or via video on demand.
Twitch has unprofessional and unhelpful support for their costumers, Airies M. wrote on sitejabber.com that she waited for months for an empty response.
"Support Isn't Very Helpful. I waited months for a response to my email of which I wrote in great detail what I needed help with only for them to ask "What can I help you with?" So I waited another couple of months for a response then every response I got was them twisting my words around and being rude. I ask a question about bits and the response I got was irrelevant to what I ask. The ignorant person then replied in caps as if to yell at me "BITS AREN'T GUARANTEED" or something. Completely unprofessional and not remotely what I was asking about. I see you're more likely to get hired nowadays if you have an attitude in comparison to being a capable person."
Current Employee - People Operations says"Being an Amazon subsidiary, the Chief People Officer is a robot, bad culture, terrible pay, COO runs the entire company and is a dictator"
Current Employee - Product says"If you are engineers, you are well treated at twitch. If you are in product, be prepared with political coworkers/managers. Majority of decisions here are top down."
Current Employee - People Operations says"Favoritism by the upper People Team leadership It's all about who screams the loudest Support is only provided after they've broken you"
Former Employee - Director says"amazon has infected the company"
Current Employee - Development says"Nothing I can think of right now."
says"Everything else. Coworkers are garbage. Leadership is clueless. Toxic idiots everywhere."
Former Employee - Software Development Engineer says"Disorganized and chaotic. Leadership of any level will randomly kill projects. - 3 different ones in < 3 months - decisions are often opaque - roadmap got changed or even scrapped a few times without warning No clear plans or processes to rely on, - when asking for clarification, get different opinions but no clear answers, usually. If things fail, because there was no detailed plan, the ICs get blamed. Twitch has been cutting down on benefits to save costs. Failing business (popular, but losing money) Unable to keep up with innovation Tech is of low standard in parts and doesn't get properly vetted. - not enough testing, no clear processes on testing Lots of political infighting between teams, personal vendettas. 2-classes environment Leaders will be proud of "diversity" even when the team is all white males from NA. o.0 Often open hate on anything Amazon or other companies, leads to often recreating the wheel, even when a better solution is available in the same or owning company. (Not-Invented-Here) Arrogance. "be happy you are working at Twitch", "good that you are now here, at the better place" - very entitled, often argue about how they aren't treated better, how the free lunch isn't good enough, etc. Very slow career improvement"
Current Employee - Lead Marketing Manager says"Everyone is just hiring their friends, its all about Amazon (high volume and churn), people that work here are not from games and dont care about games, my manager has been on vacation 3 times this year, and doesnt care about me or my goals. As a matter of fact, her goals are destroying our business unit and we have turned over 50% of our division this year. Lastly, no one has worked here more than a year.. talk about sad.."
Current Employee - Anonymous Employee says"Very political have to watch your back."
Current Employee - Systems Engineer says"Management is horrible, Lots of chaos, High Turnover, No Opportunities"
Streamer (Former Employee) says"8-12 hours of streaming video On top of this, Twitch claims to be “home to the most dedicated and highly skilled gamers on the planet” with some of the biggest gaming events in the industry, including gaming competitions and marathons. Twitch.TV also provides users with the ability to interact with one another through live chat and moderated forums.TipsBad sleep schedule"
Project Manager (Former Employee) says"The people in charge here have no clue what they are doing company is dying because they are getting rid of their biggest partners for no good reason .Entertaing parterns all aroundpoor management"
Engineer (Former Employee) says"The on boarding is all over the place with how slammed recruiting is. They expect you to already know the job. Even though you are brand new. They just throw you into the role. There is not enough training. Teams all over the world and are in constant meetings. You running in from one conference room to the other. It’s in start up mode, backed by amazon. You end up having to do the work of a couple people. They need to hire more people for what the actual work load is"
Creador de contenido (Former Employee) says"Es una empresa que tienes que tener mas de un año para ganar dinerono me gustoes facil"
Content Creator (Current Employee) says"Being a content creator on Twitch is great, and also challenging. It's hard to maintain and feel substantial on a vastly growing website where thousands others are doing the same."
Marketing Manager (Former Employee) says"On the surface, Twitch appears to be a mecca for talented people who love video games and streaming communities. Unfortunately, after you begin your work there, you'll realize that most of the employees have no experience, no interest, and are merely trying to use their coworkers to get ahead. No one is trustworthy. Everyone is selfish. The managers I had in Developer Success were awful. Truly the worst I've ever known. They are text-book examples of "poor management". Many of them don't play video games, don't participate in the Twitch community, or know anything about game developers/development. The most enjoyable part of the job was events where you get to engage with external fans. The hardest part of the job was realizing that people are manipulative, self-absorbed blow-hards.free Twitch swag (if you care), free lunches, unlimited time off (which you'll likely never get to use)no work/life balance, dishonesty, poor management, terrible HR, no culture of collaboration, no teamwork"
Part-time content creator (Current Employee) says"Twitch is a great place to work. Everyday when you start a stream you meet so many different people and other content creators. I love trying to help new and up in coming creators with their setups."
Streamer/Content Creator (Current Employee) says"Typically I start a broadcast a little nervous every time I start. I want the content to be worth the support I receive. Soon when others join in the chat room, I feel more relaxed. I enjoy making others laugh, have a good time, and try to lessen the daily stress they have going on in their life currently. I've learned a lot when it comes to creating content, different art styles, ways of communicating, and a lot about tech for broadcasting. The technical issue streams aren't completely behind me, but for the most part there's little I can't fix on my own as long as it's not windows 10 related ha. The workplace culture is like trying to bottle lightning. It's fast-paced and you have to be quick on your improv or jokes. It's exciting and very rewarding. The most enjoyable part is greeting recurring individuals who pop into the stream, meeting new people, laughing, and having a good time playing a game online. I would be considered I guess a variety, social caster. Sometimes I focus on a good moment to showcase a skill but for the most part, I play everything and anything to have a good time."
Streamer (Former Employee) says"and its mostly basically honestly sometimes good but not really so awesome but good if u like games and streaming and talking to people and bad if u like jobsyou can stay at homeyou dont make friends"
Broadcaster (Former Employee) says"Πάνω από 16 ώρες τη μερα επί ένα χρόνο, κυριολεκτικά με ψίχουλα.Broadcasting τα αγαπημένα σου παιχνίδια σε PC.Χαμηλότατοτατότατος μισθός"
Variety Broadcaster of PC Games (Current Employee) says"The people who are at the top get advertised by Twitch and make sure they stay on top, and the little guy has no chance to reach that level. You can put 5 years into Twitch being the best fun and entertaining broadcaster you can be but unless you have friends in the right places your not going to make it to the big leagues.You can make your own scheduleLow chance of getting anywhere"
Live Stream Content Creator (Current Employee) says"Twitch is very inconsistent with their standards for their streamers. The more revenue a streamer brings in, the more they are aloud to skirt around terms and conditions that would normally get middle to low end streamers banned from their service. However, if you have the time, energy, and networking abilities, you can go far in the industry."
Broadcaster (Current Employee) says"You put in more than you can get. Streaming is about passion, not making money. This can take countless hours to truly find your niche and "make it" and with more nad more people flocking to the platform, it only exacerbates the struggle to improve your channel. This is not a job for the faint at hard and those not willing to put forth the effort. This job would equate to anything else in the entertainment business. It takes blood, sweat and tears to make any head-way. You definitely get what you put in."
Streamer (Current Employee) says"Participei da comunidade como streamer de jogos online, em um mês me tornei afiliada, com um canal para jogos de celular de fps.Horários flexívelPéssimo apoio da comunidade"
Entertainer (Current Employee) says"Though Twitch is a booming and lucrative company, the upper management lacks clear, unified vision for the company's future. The site's interaction with the user is one of the best in the tech industry at the moment, but the meta-goal of the company as the leader of e-sports broadcasting is unfortunately failing. This has put stress on employees of all levels, as the company continues to take it's desired place as an official sports channel, in defiance of its roots as a simple hosting site for professional gamers.lucrative, popular, high job security and futures securitylack of strong leadership and branding"
Streamer (Current Employee) says"Live Streaming was a unique and excited experience. You come across many different technical issues while keeping the stream live for the set amount of hours on the software platform. Customers come and go very quickly so you need to stay on your toes at all times. The hours can be daunting at times but a must do if you want to get ahead in any way possible.Own scheduleMany hours"
Broadcasting Partner (Current Employee) says"Anything you obtain from this job is on you. You rely on your local internet providers and your own desire to progress. Hard work and authentic character will provide fair reward."
Content Creator (Current Employee) says"really good if you are good at creating content and can keep viewers watching and entertained. Usually I have a set stream schedule from evenings 4 to 5 times a week."
League of Legends Streamer (Current Employee) says"Work is what I make it. At twitch.tv, I am able to set my own schedule and my own expression for entertaining my audience. Not all people would appreciate the abstract nature of twitch, but to me it is a godsend.freedom of expressionlow income"
Streamer (Current Employee) says"Good for someone to be at home working while still enjoying something they re passionate about an getting to work there own hours what's not to enjoy about streamingTime with familyVery competitive not taken seriously"
Arie says"Absolutely done with Twitch, a half dead platform of glitchy laggy netcode, where I am apparently forced to watch ads with NO exit button, NO pause play or stop buttons of any kind, and the Ad PLAYS even with my device turned off, screen off and everything... biggest scam adware tactic from a supposed "decent application/platform" (Not. At. All.) I've seen in my ENTIRE LIFE. Oh, and let's not start on how they are randomly, andwithout giving reason, Perma-Banning some of the hardest working content creators out there, literally SHATTERING their careers they have spent a decade or more building. These people HAVE FAMILIES, how evil and heartless can a corporation be?? No reason given AT ALL. Who are these people anymore ??? I will try to turn everyone away and against them."
Qevin says"many stupid content that even is not verified by moderators"
Ant man says"You can't enjoy watching any streamers unless you are subscribed to them constantly interrupted by commercials at least with YouTube you can skip commercials after 5 seconds."
TiptreeJam says"As someone who has recently come back to watching Twitch after a while away I see that it has changed. Unfortunately it is not a great experience anymore. Video streams seem to be constantly interrupted to show adverts for Amazon shows (I already know about as I have Amazon prime) and other stuff I will never purchase. I appreciate they need to make money but nah not for me. Mixers gone and don't get me started on what Facebook gets up to. So I guess I need to wait for the next live game streaming platform to come along."